Frequently Asked Questions
Everything you need to know about your home and garden shopping experience.
What are the shipping costs and delivery times?
Shipping costs vary depending on the weight of the items and your delivery address. Estimated delivery times are typically 3-7 business days for in-stock items, and you will receive a tracking link once your order leaves our warehouse.
Can I return a product if I change my mind?
Yes, we offer a 14-day return policy. The item must be unused, in its original packaging, and in the same condition as when you received it. Please contact our customer service team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and bank transfers for secure and convenient checkout.
Are your outdoor products weather-resistant?
Yes, our garden furniture, marquees, and storage solutions are specifically designed to withstand various weather conditions. We use high-quality, UV-resistant, and waterproof materials to ensure durability.
Do I need professional help to assemble the furniture?
Most of our products are designed for easy DIY assembly. Every order includes a detailed manual with step-by-step instructions. If you encounter any issues, our technical support team is available to assist you.
Do you offer a warranty on your products?
We provide a standard 2-year warranty against manufacturing defects on most products. Some specific items may come with extended warranties, which will be clearly stated on the product page.